RETURNS

RETURN SHIPPING

PASSENGER OFFERS FREE RETURN SHIPPING FOR ALL AUSTRALIAN ORDERS. PLEASE EMAIL US AT hello@passengerwear.com TO REQUEST AN EXCHANGE OR RETURN AND WE WILL EMAIL YOU AN AUSTRALIA POST POSTAGE LABEL TO PRINT AND ATTACH TO YOUR PARCEL FOR SHIPMENT.

INTERNATIONAL CUSTOMERS WILL BE RESPONSIBLE FOR PAYING YOUR OWN RETURN SHIPPING COSTS. WE RECOMMEND USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE AS WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

RETURNS POLICY

OUR POLICY LASTS 21 DAYS. IF 21 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU AN EXCHANGE OR RETURN.
 
TO BE ELIGIBLE FOR AN EXCHANGE OR RETURN YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT WITH ORIGINAL TAGS. TO COMPLETE YOUR EXCHANGE OR RETURN WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.
 
THERE ARE CERTAIN SITUATIONS WHERE EXCHANGES OR RETURNS WILL NOT BE GRANTED. THESE INCLUDE ITEMS RETURNED MORE THAN 21 DAYS AFTER DELIVERY, OR RETURNING ANY ITEM NOT IN ITS ORIGINAL CONDITION OR IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR.

TO REQUEST AN EXCHANGE OR RETURN PLEASE EMAIL US AT hello@passengerwear.com FOR FURTHER INFORMATION.

INCORRECT/FAULTY ITEMS

IF YOU HAVE RECEIVED AN INCORRECT OR FAULTY ITEM PLEASE EMAIL US IMMEDIATELY AT hello@passengerwear.com.

WE AIM TO PROVIDE OUR CUSTOMERS WITH PRODUCTS OF THE HIGHEST STANDARD AND QUALITY. IF YOU HAVE RECEIVED AN ITEM WITH A DEFECT PLEASE SUBMIT YOUR RETURN TO hello@passengerwear.com WITH A DESCRIPTION AND PHOTO OF THE DEFECT/FAULT.

GOODS ARE CLASSIFIED AS FAULTY IF THEY ARE RECEIVED DAMAGED, OR WHERE A MANUFACTURING FAULT OCCURS WITHIN SIX MONTHS OF PURCHASE. ITEMS THAT ARE DAMAGED AS A RESULT OF WEAR AND TEAR OR INCORRECT GARMENT CARE ARE NOT CONSIDERED TO BE FAULTY.

REFUNDS

ONCE RECEIVED BY PASSENGER PLEASE ALLOW UP TO 3 BUSINESS DAYS FOR YOUR RETURN TO BE INSPECTED AND PROCESSED. WE WILL SEND YOU AN EMAIL TO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF APPROVED YOUR REFUND WILL BE PROCESSED AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT WITHIN 10 BUSINESS DAYS.
 
LATE OR MISSING REFUNDS

IF YOU HAVEN’T RECEIVED A REFUND YET FIRST CHECK YOUR BANK ACCOUNT AGAIN. THEN CONTACT YOUR CREDIT CARD COMPANY AS IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED. NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED.
IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT hello@passengerwear.com.

SALE ITEMS

ONLY REGULAR PRICED ITEMS MAY BE REFUNDED, UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.