JAYDE CHANDLER ART x PASSENGER

RETURNS POLICY

FULL PRICED AND DISCOUNTED GARMENTS PURCHASED AS PART OF THE JAYDE CHANDLER X PASSENGER COLLABORATION ARE ONLY ELIGIBLE FOR AN EXCHANGE OR CREDIT NOTE. UNFORTUNATELY WE CANNOT OFFER A REFUND DURING THIS PROMOTION. OUR RETURNS POLICY LASTS 14 DAYS. IF 14 DAYS HAVE GONE BY SINCE YOUR PURCHASE, UNFORTUNATELY WE CAN’T OFFER YOU AN EXCHANGE OR CREDIT NOTE.

INTERNATIONAL ORDERS WILL RECEIVE A CREDIT NOTE FOR THE PRICE OF THE SALE MINUS SHIPPING COSTS.

TO BE ELIGIBLE FOR AN EXCHANGE OR CREDIT NOTE YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT WITH ORIGINAL TAGS. TO COMPLETE YOUR EXCHANGE OR CREDIT NOTE WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.
 
THERE ARE CERTAIN SITUATIONS WHERE EXCHANGES OR RETURNS WILL NOT BE GRANTED. THESE INCLUDE ITEMS RETURNED MORE THAN 14 DAYS AFTER DELIVERY, OR RETURNING ANY ITEM NOT IN ITS ORIGINAL CONDITION OR IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR.

TO REQUEST AN EXCHANGE OR CREDIT NOTE PLEASE EMAIL US AT hello@passengerwear.com FOR FURTHER INFORMATION.

RETURN SHIPPING

PASSENGER OFFERS FREE RETURN SHIPPING FOR ALL FULL PRICE AUSTRALIAN ORDERS. FOR SALE ITEMS THE CUSTOMER WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COSTS. PLEASE EMAIL US AT hello@passengerwear.com TO REQUEST AN EXCHANGE OR CREDIT NOTE AND WE WILL EMAIL YOU AN AUSTRALIA POST POSTAGE LABEL TO PRINT AND ATTACH TO YOUR PARCEL FOR SHIPMENT.

FREE RETURNS ARE ONLY PROVIDED ON THE FIRST RETURN IN RELATION TO THAT ORDER. IN THE INSTANCE THAT YOU HAVE REQUESTED MULTIPLE EXCHANGES, YOU WILL BE RESPONSIBLE FOR RETURN POSTAGE AND WILL BE CHARGED POSTAGE TO SEND THE EXCHANGED ITEMS BACK TO YOU - WE WILL CONTACT YOU TO PROCESS AN ADDITIONAL PAYMENT.

INTERNATIONAL CUSTOMERS WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COSTS FOR BOTH FULL PRICED AND SALE ITEMS. WE RECOMMEND USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE AS WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

INCORRECT/FAULTY ITEMS

IF YOU HAVE RECEIVED AN INCORRECT OR FAULTY ITEM PLEASE EMAIL US IMMEDIATELY AT hello@passengerwear.com.

WE AIM TO PROVIDE OUR CUSTOMERS WITH PRODUCTS OF THE HIGHEST STANDARD AND QUALITY. IF YOU HAVE RECEIVED AN ITEM WITH A DEFECT PLEASE SUBMIT YOUR RETURN TO hello@passengerwear.com WITH A DESCRIPTION AND PHOTO OF THE DEFECT/FAULT.

GOODS ARE CLASSIFIED AS FAULTY IF THEY ARE RECEIVED DAMAGED, OR WHERE A MANUFACTURING FAULT OCCURS WITHIN SIX MONTHS OF PURCHASE. ITEMS THAT ARE DAMAGED AS A RESULT OF WEAR AND TEAR OR INCORRECT GARMENT CARE ARE NOT CONSIDERED TO BE FAULTY.